Privacy Policy

Last updated: April 5, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, contact us, pay a deposit, place an order, or otherwise interact with HSQUARE HOME.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

• Contact details, including your name, billing address, shipping address, phone number, and email address
• Financial and payment information, including payment details and transaction confirmations
• Account information, such as account preferences or settings where applicable
• Transaction information, including products viewed, quote requests, deposits, purchases, cancellations, and past transactions
• Communications with us, including quote inquiries, support requests, emails, and form submissions
• Device and technical information, including browser type, IP address, device information, and network details
• Website usage information, including how and when you interact with the site and services

2. Sources of Personal Information

• Directly from you when you submit forms, request a quote, contact us, or otherwise provide information
• Automatically through your device and browser when you use the website, including through cookies and similar technologies
• From service providers that help us operate the website, process payments, manage communications, or support fulfillment and analytics
• From partners or other third parties where legally permitted

3. How We Use Your Personal Information

• Provide, operate, and improve our website and services
• Respond to quote requests, shipping inquiries, and other communications
• Process deposits, payments, orders, and related transactions
• Coordinate shipping, logistics, or order-related follow-up
• Send updates relating to your inquiry, order, or account
• Provide customer support
• Personalize and improve the user experience
• Send marketing communications where permitted by law or where you have consented
• Detect, investigate, and prevent fraud, misuse, or other harmful activity
• Comply with legal, tax, regulatory, and enforcement obligations

4. How We Disclose Personal Information

• Shopify and service providers that support the website and store
• Payment processors
• IT, analytics, cloud storage, and customer support providers
• Shipping, logistics, customs, and fulfillment partners
• Suppliers or manufacturing-related partners where necessary for order handling
• Marketing and advertising partners, where applicable
• Affiliates or entities within our corporate group
• Legal, regulatory, or government authorities where required by law
• Third parties involved in a business transaction such as a merger, acquisition, restructuring, or sale

6. Cookies and Similar Technologies

We and our service providers may use cookies, analytics tools, pixels, and similar technologies to operate the website, improve performance, understand visitor behaviour, remember preferences, support marketing, and measure engagement.

You can usually control cookies through your browser settings, although disabling some cookies may affect site functionality.

7. Marketing Communications

We may send you marketing or promotional communications by email, text, or other channels where permitted by law or where you have consented. You can opt out at any time using the unsubscribe link in the email. Even if you opt out of marketing, we may still send you non-promotional communications related to your inquiry, order, deposit, account, or other service-related matters.

8. Third-Party Websites and Links

Our website may include links to third-party websites, platforms, or social media services. We are not responsible for the privacy, security, or content of third-party services that we do not own or control.

9. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in the relevant jurisdiction.

10. Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security. We retain personal information for as long as reasonably necessary for the purposes described in this policy.

11. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including rights to access, deletion, correction, portability, and communication preference management.

We may need to verify your identity before processing certain requests. Where legally permitted, you may also appoint an authorised agent to act on your behalf.

12. Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with a relevant authority.

13. International Transfers

Because we use Shopify and may work with international suppliers or service providers, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal obligations, or regulatory requirements. When we do, we will update the “Last updated” date and post the revised version on the website.