Shipping policy

Shipping Policy

Last updated: 01/01/2026

Important Notice
HSQUARE HOME sells premium expandable container houses and related products for customers in Australia and the United States. Because these products involve freight-based delivery, project-specific logistics, and destination-dependent costs, shipping is different from standard parcel e-commerce.

General Shipping Approach

Shipping for HSQUARE HOME products is handled through a structured quote process rather than standard checkout delivery rates.

Unless expressly stated otherwise in writing:

Shipping is quoted separately
Website pricing may refer to base model pricing only
Final freight cost depends on destination, quantity, unloading requirements, delivery access, and agreed shipping terms

Shipping Terms

Orders may be arranged using different shipping terms depending on the product, destination, quantity, and order structure. These may include EXW, FOB, CIF, DDP, or other agreed commercial terms where available.

The shipping basis for each order will be confirmed in writing.

Delivery Timelines

Production and delivery timelines are estimates unless expressly guaranteed in writing.

Lead times may be affected by:

Production schedules
Supplier capacity
Customization requirements
Freight availability
Customs clearance
Port congestion
Weather
Local delivery conditions
Regulatory delays
Transport disruptions

Destination-Related Costs

Unless expressly stated otherwise in writing, product pricing may not include:

Freight charges
Import duties
Customs fees
GST, sales tax, use tax, VAT, or similar destination taxes
Port or terminal charges
Inland transport
Unloading costs
Crane, forklift, or telehandler costs
Site handling charges
Permit, inspection, or compliance costs

Customers are responsible for confirming destination-related requirements and costs unless those items are specifically included in the agreed written order terms.

Site Access and Unloading

Unless otherwise agreed in writing, the buyer is responsible for ensuring the delivery site is suitable and accessible for unloading and placement.

This may include:

Clear site access
Unloading equipment
Crane, forklift, or telehandler arrangements
Site preparation
Foundation or pad readiness
Utility readiness
Local access approvals

Address Accuracy

Customers must provide complete and accurate contact, billing, and delivery information. HSQUARE HOME is not responsible for delays, storage charges, or additional delivery costs caused by inaccurate or incomplete information provided by the buyer.

Inspection and Reporting

Customers should inspect goods promptly on delivery or handover. Any visible freight damage, shortage, or delivery issue must be reported in writing within 48 hours, together with supporting photos, video, and delivery documentation where available.

Risk and Title

Risk and title may transfer according to the agreed invoice terms, shipping terms, supplier terms, or written contract for the order.

Markets Served

HSQUARE HOME currently serves customers in Australia and the United States only, unless we expressly agree otherwise in writing.

Contact

For shipping questions, contact:

HSQUARE HOME
Website: hsquarehome.com
Email: hsquarehome998@gmail.com