Return & Refund Policy

Last updated: 01/01/2026

General Policy

Orders placed with HSQUARE HOME may involve supplier coordination, order allocation, customisation, documentation, administrative processing, and logistics planning. For this reason, returns are not accepted in the same way as standard consumer goods.

Deposits

Where a deposit is paid to reserve a model, begin formal order handling, secure supplier processing, or progress a purchase, that deposit is governed by the deposit terms provided at the time of payment.

Unless expressly stated otherwise in writing:

• Deposits may become non-refundable once supplier coordination, administrative processing, customisation, documentation, production preparation, or freight planning has started.
• Any approved refund may be reduced by processing fees, banking charges, supplier costs, administrative costs, or third-party expenses already incurred.
• Deposits are generally applied toward the total order value and are not treated as a separate standalone purchase.

Custom, Configured, and Project-Based Orders

Products that are customised, configured to buyer requirements, made to order, or prepared for a specific project are generally non-returnable and non-refundable once processing has started.

Cancellations

Cancellation requests must be submitted in writing as soon as possible.

If a cancellation request is received:

• Before work has started, HSQUARE HOME may review the request at its discretion.
• After supplier, administrative, customisation, documentation, or logistics work has started, cancellation may not be accepted or may only qualify for a partial refund.
• After dispatch, freight booking, shipping handover, or export processing, cancellation will generally not be accepted.

Inspection on Delivery

Customers are responsible for inspecting delivered goods promptly and noting visible damage, shortages, or packaging issues with the delivery party where possible.

Non-Returnable Items

Unless required by law, the following are generally non-returnable:

• Deposits
• Customized or configured orders
• Made-to-order products
• Goods that have already entered freight or export handling
• Goods affected by improper unloading, storage, installation, modification, misuse, external damage, or unsuitable site conditions after delivery

Refund Timing

If HSQUARE HOME agrees in writing to issue a refund, it will usually be processed to the original payment method unless otherwise agreed. Processing times may vary depending on the payment provider, bank, currency, and transaction method.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights you may have under applicable consumer protection laws in Australia or the United States that cannot legally be excluded.